Customer Care

At DEAN & DELUCA we want to share with you our passion for food of incomparable quality and taste. For 39 years we have made it our mission to search the globe for the finest, most extraordinary foods and kitchenware. Our goal has been to offer products that meet your - and our - uncompromising standards. We believe that fine food should be enjoyed in its most authentic and original manner. Our commitment to you is to continue this quest for excellence.

Helpful Links

Locate a Store
Shipping & Returns
View Our Latest Catalog
Request a Catalog
Check Gift Card Status & Balance
Employment Opportunities
The DEAN & DELUCA Story

Contacting Customer Service

Contact

Call: 1.800.221.7714
Email: Customer Care
Live Chat

Hours

Monday - Friday 8 a.m. - 7 p.m. (C.S.T.)
Saturday 10 a.m. - 3 p.m. (C.S.T.)
Sunday Closed

Address

DEAN & DELUCA
2526 E 36 Circle North
Wichita, Kansas 67219

Please call 1-800-221-7714 to speak to one of our personal concierge members.
history and status
one-click ordering order confirmation and tracking
subscription services
informing you of new products, services, offers and information about DEAN & DELUCA.

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We may use outside purveyors to ship orders directly, and a credit card processing company to bill you for goods and services. In connection with these services, it is necessary to share certain Personally Identifiable Information with such providers. We have informed these companies that they are not to retain, share, store or use Personally Identifiable Information for any secondary purposes.

We may also share personally identifiable information with unaffiliated third parties if (1) you request or authorize it, (2) the information is provided to help complete a transaction for you as described above, (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our terms of use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of the company or any of its services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), or (5) the information is provided to such third parties as otherwise described in this privacy policy.

At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. We have informed these parties that they are not allowed to use Personally Identifiable Information except for the purpose of providing these services.

We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you.To be removed from the list of persons whose information is shared with third parties, please send an e-mail to customercare@deandeluca.com or call 800.221.7714. You may also write to:

DEAN & DELUCA
Attn: Customer Care
2526 E. 36th Street Circle North
Wichita, KS 67219

We also may share your Personally Identifiable Information and non-personal information, including your name, address, email address and any transactions you conduct on our website or offline with us with a third party advertising partner and its service providers in order to deliver tailored advertising to you that match your interests when you visit our website as well as other websites. Our advertising partner will make the data that we provide anonymous so that no one else will receive your Personally Identifiable Information.

California Privacy rights

Under California law, California residents who have an established business relationship with a company may choose to opt out of disclosing personal information to third parties for marketing purposes.

We use the Personally Identifiable Information you provide for internal purposes such as:
analyzing trends and statistics

member services including Web page personalization
order history and status
one-click ordering
order confirmation and tracking
subscription services
informing you of new products, services, offers and information about DEAN & DELUCA.

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We may use outside purveyors to ship orders directly, and a credit card processing company to bill you for goods and services.In connection with these services, it is necessary to share certain Personally Identifiable Information with such providers. We have informed these companies that they are not to retain, share, store or use Personally Identifiable Information for any secondary purposes.

At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. We have informed these companies that they are not to retain, share, store or use Personally Identifiable Information for any secondary purposes.

We may also share personally identifiable information with unaffiliated third parties if (1) you request or authorize it, (2) the information is provided to help complete a transaction for you as described above, (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our terms of use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of the company or any of its services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), or (5) the information is provided to such third parties as otherwise described in this privacy policy.

We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you. To be removed from the list of persons whose information is shared with third parties, please send an e-mail to customercare@deandeluca.com or call 800.221.7714. You may also write to:

DEAN & DELUCA
Attn: Customer Care
2526 E. 36th Street Circle North
Wichita, KS 67219

Effective date of this privacy policy is April 10, 2012

Updating Your Information

At any time you may review, update, correct, or change the Personally Identifiable Information you have provided to us. You may also choose to no longer receive any communication from DEAN & DELUCA, however you may continue to receive communications from those companies we shared your information with prior to your notification to us. You may use our Web site, through the My Account pages, to change your information. Alternatively, you can e-mail us at customercare@deandeluca.com, or call us 800.221.7714.

You may also write to us at:
DEAN & DELUCA
Attn: Customer Care
2526 E. 36th Street Circle North
Wichita, KS 67219

Web Cookies

A cookie is a piece of data stored on the user`s hard drive containing information about the user.

We use cookies to identify one user from another and to track marketing promotions and apply promotional discounts. The cookies contain no Personally Identifiable Information. As our shopping cart functionality requires the use of cookies to function, you will not be able to make purchases on our site if you have disabled cookies in your browser. Once you close your browser, the cookie expires.

Links

This Web site contains links to other sites. Please be aware that DEAN & DELUCA is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects Personally Identifiable Information. This privacy statement applies solely to information collected by this Web site.

Member Services

In order to set up an account with DEAN & DELUCA, you must first complete the registration form. During registration, you are required to give your contact information (such as name and e-mail address). This information may be used to contact you about the services on our site for which you have expressed interest, such as Web page personalization, order history and status.

Catalog Mailing List

If you wish to subscribe to our catalog mailing list, we ask for contact information such as name and street address. We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you.To be removed from the list of persons whose information is shared with third parties, please send an e-mail to optout@deandeluca.com or call 800.221.7714. You may also write to:

DEAN & DELUCA
Attn: Customer Care
2526 E. 36th Street Circle North
Wichita, KS 67219

You may continue to receive communications from those companies we shared your information with prior to your notification to us. Please note that because some mailings are prepared far in advance, allow up to 90 days for your request to be effective. We also honor all opt-out requests from DMAChoice.org.

Email List

If you wish to receive e-mail notifications from us about products, services and promotions, we ask for contact information such as name and e-mail address. To be removed from our e-mail list, please click opt-outor send an e-mail to customercare@deandeluca.com or call 800.221.7714. You may also write to:

DEAN & DELUCA
Attn: Email Opt-Out
2402 E. 37th Street North
Wichita, KS 67219

Surveys & Contests

From time-to-time our site requests information from you via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you.To be removed from the list of persons whose information is shared with third parties, please send an e-mail to customercare@deandeluca.com or call 800.221.7714. You may also write to:

DEAN & DELUCA
Attn: Marketing
2402 E. 37th Street North
Wichita, KS 67219

Special Offers

We send all new members a welcoming e-mail to verify password and username. Established members will occasionally receive information on products, services, special offers, and a newsletter. Out of respect for your privacy, we present the option to not receive these types of communications in every e-mail. You may also email customercare@deandeluca.com or call 800.221.7714 at any time.

Security

This Web site takes precautions to protect your information.

When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the ecommerce industry - SSL.

Notification of Policy Changes

If we decide to make material changes to our privacy policy, in whole or in part, we will inform you by posting a notice on our Web site.Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. The effective date of the current privacy policy is April 10, 2012.

Questions/Feedback

If you have any questions about the privacy or security at our Web site, you can send an e-mail to customercare@deandeluca.com.